Mark Roman, CIO, University of Victoria

  • Welcome to UVic


  • Last time this conference was held was a couple of years ago


  • Very excited about today's agenda


  • I think there is a lot of terrific information systems activity on Vancouver Island and this conference promises to a great opportunity to share ideas


  • We have a fairly large number of higher education participants today:

    • Royal Roads

    • Camosun

    • Malaspina

    • North Island, and

    • UVic


  • UVic is really a family of I.S. organizations. We have CASS, the central I.S. organization, which is the area I'm responsible for. We also have separate information systems groups in:

    • Library

    • Engineering

    • Computer Science

    • Fine Arts

    • Continuing Studies

    • Island Medical Program

    • Social Sciences

    • -- and probably some other groups I don't know about


We are one family connected by a common network and common heating system


  • This conference is an amazing opportunity to share, collaborate, and build relationships & friendships


  • Want to say thanks to the volunteers who have put this together: Ron Kozsan and Brent Besse and all the other volunteers who are contributing today


  • A couple of months ago Ron caught me in the hallway. He just wanted to make a couple of suggestions on how to improve the conference this time around. I agreed that his ideas were great and thanked him for volunteering to co-chair the conference. So we now have a new definition of the word volunteer at UVic.


  • I also want to thank Brent, who I understand REALLY enjoyed the continual stream of neat ideas from his boss.


  • In summary, this conference is about bringing together a remarkably broad group of I.S. professionals from across Vancouver Island


CASS Overview


I've been asked to speak about CASS, the central I.S. organization at UVic


So let me describe how we are organized first:


  • Project Nova

    • Complete transformation of all administrative systems

    • Largest project we have ever done

    • If successful, will be the largest project we will ever do

    • Renewal of HR, Finance, Facilities, Advancement, & Student administration systems

    • New portal and identity management systems


  • UVic OnLine

    • Integration of key web-based technologies support teams

    • Web Services (portal, content mgmt, web applications)

    • Learning Systems (WebCT, eCommerce, web sites)


  • Infrastructure Services

    • Create, manage, & enhance UVic technology architecture

    • Enterprise Data Centre

    • Network Services


  • Client Services

    • Manage relationships between information systems & our clients

    • HD, labs, store, desktop support, media services


  • Enterprise Applications

    • Mainframe support & decommissioning

    • Workflow & imaging

    • Nova operations


  • CASS Processes

    • PMO

    • Administration

    • ITIL


  • Office of the CIO

    • Strategy

    • Governance

    • Ethics


What is CASS doing at UVic? CASS by numbers:


  • 5,000 telephones

  • 15,000 data ports

  • 1,000,000 hack attacks/month

  • $5.5 million annual computer store sales

  • $20 million ERP project (Nova)

  • 20 other projects @ $1.7 million & 2,264 person-days

  • 160 FTE's

  • 240 staff with PT's & contractors

  • $13.5 million annual budget

  • $2.6 million in chargebacks

  • 6 course management systems (WebCT, Blackboard, WebBoard, Moodle, Elluminate, LCMS)


  • 810 processors today => 2,500 processors in 2008

  • 1 petabyte storage today => 3 petabytes in 2008 (already largest in Canada)

  • 270 kw power => 904 kw in 2008

  • 80% is research computing

  • Triple growth in 2 years


What is CASS doing at UVic? Some key initiatives


  • I.S. Governance

    • Engage the rest of campus in I.S. decision-making

    • What decisions need to be made and who should make them


  • Strategic plan

    • 1st time

    • No mention of technologies


  • PMO (new)

    • Process

    • Discipline

    • Culture change


  • Course management systems review

    • Is 6 too many?

    • Proprietary vs. open source


  • Strategic enrolment management

    • Student pool is shrinking

    • How do we become competitive

    • New role for universities

    • Culture change


  • Access management

    • How do we integrate identity management, systems security, and protection of privacy together?


  • Planning for new EDC

    • DRP

    • Flood

    • SAN crash


  • Project Nova

    • Finance, HR, Facilities, portal --completed--

    • Advancement & Student in progress

    • If you do it right, then you are never finished

    • Creates the opportunity to continuously improve the processes of your institution



In summary


We don't call the work we do I.T. We refer to it as Information Systems because we worry about people, process, organization, AND technology.


Have fun and thanks for coming.