Installing/purchasing a fax machine/modem:
FAX (facscimile) machines/modems are
required to have a dedicated UVic Local. For installation of a UVic
local and rates,
please contact the Voice Services Office at 8555, or email firstname.lastname@example.org..
To obtain a fax machine or fax modem, you must work with the Purchasing Department
and vendors of your choice. If you would like the ability to separate the long
distance calls, you may request the UVic Local to be installed with the 'authorization
code' feature. This allows up to six different codes and can be used to separate
long distance calls for 6 different users and/or six different EASY codes. If
you require more than six, you will need to research the vendor for a solution
that would require matching a FAX report to the long distance chargeback report.
When you receive your fax machine, please adjust the parameter for re-submitting
a fax on failed attempts. This parameter is typically set between 7-10, and should
be reduced to 0 or 1. It is used when a fax transmission has failed and will
retry the 7-10 times. In some countries this is appropriate, but the UVic network
and the public network is very sound and interferance caused by the network is
unlikely. Therefore, if a fax has failed, a problem usually exists and should
be resolved immediately rather than after 7-10 retries. This is very important
when sending faxes after hours. If a fax is being sent using the memory function
(e.g. at midnight) and the wrong fax number is entered and the fax machine is
to retry 7-10 times the party receiving the call will be very upset.
The problem could be:
- the sender has the wrong phone number for sending the fax,
- the receiving fax machine is out of paper, not turned on or has a hardware
- the sending fax machine has a hardware problem or the fax feeder cannot grab
the fax document.
Each department should consider the support of personal faxing. Personal faxing
must be reimbursed to the department and deposited into the appropriate EASY
code via an Accounting Services deposit procedures. The cost to charge for personal
faxes is decided by the owner of the fax machine. For inbound faxes, consider
the cost of paper, toner and administration. For outbound faxes, consider long
distance and operator support costs. Personal fax services are available at the
SUB (Student Union Building).
I keep receiving a tone in my ear
which is probably a fax machine - what can I do?
If it is a fax machine
calling, you transfer the call to a UVic local that has a fax machine connected
to it. This is done the next time you
pick up your phone and hear the fax tone. For instructions on how to use the
'transfer' feature, please refer to the web site Telephone
Sets/Features. Once you have determined who has been transmitting a fax
to your voice phone number, you can advise them of the error.
Note: many FAX machines are configured to redial 7-10 times if the transmission
has not been successful. This sending FAX machine should have this parameter
adjusted to 0 or 1. If a FAX has not been transmitted, the problem is usually
user or hardware related. It could be the sender has the wrong number, the receiving
fax is not connected, the fax is out of paper, or has a problem. These problems
should be resolved after the first failed attempt rather than after 7-10 failed